Responsible Gambling

Keep gambling in its place

Gambling is entertainment, not a source of income. Use only spare money that you can afford to lose, and keep track of both the time you spend and the amount you stake. A loss is not something you need to win back immediately. Chasing it can make it harder to stay in control.

Pause regularly and notice whether gambling is still a leisure activity. If it begins to affect your finances, routine or relationships, step away and seek support.

Keep gambling separate from money needed for everyday life. Ask yourself whether arguments, frustration or disappointment make you want to play, and whether gambling has replaced time with family, friends or hobbies. Playing alone for long periods or using gambling simply to avoid boredom can also be reasons to reconsider your habits. Notice as well if gambling leaves you feeling lost, desperate, depressed or suicidal.

A short self-check

These questions can help you look honestly at your habits.

• Does gambling distract you from work or school?
• Do you hide how much time or money you spend gambling?
• Have you borrowed money or sold something so you could gamble or cover gambling debts?
• Do you keep playing until all available money is gone?
• After a loss, do you feel driven to recover it straight away?

Several yes answers may point to a gambling problem. Consider discussing what is happening with a support organization listed below.

The questions are prompts for reflection rather than a complete assessment. If gambling is affecting you or someone close to you, you do not need to wait for every sign before asking for advice.

Taking a break or self-excluding

If you need a break, contact customer support. For self-exclusion, email [email protected] and ask us to close your account. We will do so as soon as practicable.

Tell us about any other accounts you hold with us and do not open additional accounts. We will make reasonable efforts to prevent new accounts from being created, but you remain responsible for ensuring that you do not open another one. We cannot be held responsible for potential losses on other accounts.

Protecting minors

You must be 18 or older to register. Registration by anyone under 18 is prohibited, and we verify customer age. Winnings gained by an underage player will be cancelled.

Parents and guardians can use filtering and parental-control software to restrict children's access to gambling content. Net Nanny is one example. This is particularly important when a computer or device is shared with family members or friends who are not legally entitled to register or bet.

Independent support

These organizations offer advice, practical help and counselling related to gambling.

• GamCare
• Gamblers Anonymous
• Gambling Therapy